About us

Rusak Business Services is a leader in the field of customs services in the Polish market, and experienced and reliable business partner.

Over 30 years of experience in the field of international trade has allowed us to build a reliable team of over 200 experts and establish collaborative business relationships with the largest Polish and international companies.

In response to customer expectations and the clear trends of digitization and automation in document management, we have introduced the innovative workflow system, RUSAŁKA. This system supports clients and customs agents in the execution of customs services.

The professionalism and credibility of Rusak are confirmed by the AEO certificate (Authorized Economic Operator), along with a series of permits enabling the application of simplified procedures and providing customs debt securities.

The Rusak Group provides services in over 20 locations throughout Poland, including multiple offices in Warsaw and its vicinity, as well as in Łódź, Kraków, Upper and Lower Silesia, the Zagłębie region, and Białystok. We also have branches in major Polish seaports in Gdańsk and Gdynia, as well as in key airports in Warsaw and Wrocław. Additionally, we offer customs services at border offices in Świecko, Dorohusk, and Korczowa.

The Rusak Group has also created and e-learning platform featuring a dedicated course for employees and clients, covering the intricacies of European and Polish customs and tax law.

We are part of the Customs Support Group

Since July 13th, 2023 Rusak has become part of the international Customs Support Group (CSG) – Europe’s leading independent, digital and neutral provider of customs services. The Customs Support Group in Poland consists of three customs agencies now: Rusak, Porath Customs Agents and Kunow Trans.

Headquartered in the Netherlands, Customs Support Group employing near 2,000 dedicated customs professionals serving over 30,000 customers annually. Through our extensive service offering and digital capability, we consistently support our customers in maximising regulatory compliance, achieving operational efficiencies, import duty optimisation, duty planning, and ongoing development for a constantly shifting customs landscape.

In addition to traditional brokerage and digital services, Customs Support Group offers customs consulting and gas measurement services.

The company is currently active in the Netherlands, Belgium, Germany, Poland, France, United Kingdom, Ireland, Italy, Finland, Sweden, Norway, Switzerland and Spain. In Europe, Customs Support Group serves many cross-border Clients in several industries such as automotive, food and beverage, manufacturing and many more. Customs Support is the number one in digital customs and invests substantially in the digitalisation of the customs processes.

Iluststrcja przedstawiająca mapę Europy

We have earned the trust of the largest companies specialising in international trade